CNP Assurances – LR3 – CUSTOMER RELATION OFFICER M/F


General informations

Attachment entity

The CNP Assurances group is a key player in personal insurance in France, Europe and South America. CNP Assurances anticipates and supports changes in society. Life insurance, retirement, borrower, welfare, health, services… it is because we are open to others and to the world that we offer useful solutions to the greatest number of people to facilitate all life paths. Corporate social responsibility is at the heart of our mission: it inspires our offers, guides our financial practices and stimulates our innovations to reinvent insurance. As an insurer, co-insurer and reinsurer, thanks to our unique business model, CNP Assurances designs pension and savings solutions that adapt to the different distribution methods of our multiple partners (from the physical network to 100% online) and the needs of their customers in each country where the Group is present. 2nd in life insurance in France, 7th insurer in Europe, 3rd insurer in Brazil, CNP Assurances has 5,156 employees worldwide. We are members of the French public financial center and a subsidiary of Banque Postale.

For more information, discover who we are on cnp.fr and ask your questions directly to our Ambassadors on https://cnp-assurances.career-inspiration.com/app/home www.cnp.fr @CNP_Assurances

Reference

2022-4356

Job Description

Job

CUSTOMER RELATION – LIFE OF THE CONTRACT

Job title

LR3 – CUSTOMER RELATION MANAGER M/F

Type of Contract

CDI

Status

Non-executive

Work time

Full time

Description of the mission

CNP assurances is looking for a customer relationship manager for its contract life service.

Your missions will be the following:

– Processing of current management acts in the life of a contract (guardianship, amendments, payments, arbitrations, transfers, advances, redemptions) in compliance with guarantees and procedures,
– Handling simple and complex information requests
– Analysis of the admissibility and management of requests (customers or network), verification of the presence and conformity of the documents transmitted
– Management and follow-up of necessary reminders,
– Control and recording of data in the information system
– Processing of simple complaints for customers, network advisors or other stakeholders (guardians, guardianship judges, notaries, etc.)
– Handling incoming and outgoing phone calls

Profile

– Knowledge of the principles of personal insurance and legal and tax rules in life insurance
– knowledge of savings, pension and long-term care products
– knowledge of information systems and documentary tools
– the meaning of the customer relationship in compliance with the rules of ethics and confidentiality
– the concern to meet the objectives set in terms of quality of processing, volume of files and respect of deadlines
– qualities of rigor, control over files and alert in case of difficulties
– mastery of office tools and a practice of IT management in a back office environment

CCNA class

4

Function

CUSTOMER RELATION OFFICER B – 408

Position location

Position location

Europe, France, Ile-de-France, Val de Marne (94)

Town

ARCUEIL

Candidate criteria

Education level min. required

Bac+2

level of experience

2-5 years



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