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Agirc-Arrco: challenge, mediation, mail

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Are you having a problem with your pension fund? Here is how to challenge the decision of Agirc-Arrco and the different ways to solve your problem.

Errors, omissions, misprints in your retirement file… Is it possible to contest a decision of Agirc-Arrco ? The answer is yes ! If you disagree with your pension fund, you have the right to appeal. Here is how you can contact your Agirc-Arrco pension fund and assert your rights.

How can I dispute the amount of my supplementary pension?

If the calculation of your pension is final, you can still challenge the decision of your pension fund by seizing the amicable appeals committee (CRA), which rules on disputes filed by the insured. The deadline for referral to the CRA is 2 months from the notification of the decision that you wish to contest, inform us of the site Info-Retirement.

In the event of rejection by the CRA or if you are not satisfied with the response provided, you can contact the social center of the Court of Justice and the mediator of your pension scheme.

If the dispute concerns your supplementary pension Agirc-Arrco, you can request the revision of your supplementary pension when you have supporting documents or new elements likely to allow the allocation of points for a given period. If the period considered was indicated on your retirement file, the new rights are retroactively taken into account on the effective date supplementary pension. If this is not the case, the new rights are taken into account on the date of the request for review.

If you are not satisfied with the fund’s response, you can write to the arbitration department of the Agirc-Arrco federation. You can appeal to the mediator of the Agirc-Arrco scheme if your complaint to your pension fund or the Agirc-Arrco federation has not been successful.

Finally, if you are a civil servant, you can request the revision of your pension within one year if it is a legal error, or at any time if it is a material error. . Any decision by your pension scheme (SRE, CNRACL, FSPOEIE or RAFP) may be the subject of an informal appeal before this scheme or a contentious appeal before the administrative courts.

How do I challenge a pension insurance decision?

Mediation is a means of recourse which is aimed at employees, retirees, companies, dissatisfied with the response obtained from their pension fund or the Agirc-Arrco Federation, following a first complaint, or who note an absence response within 3 months.

The mediator intervenes solely within the scope of the Agirc-Arrco supplementary pension scheme. He doesn’t deal with other people’s issues. basic and supplementary pension plans. If your request is admissible, the Mediator will notify you of his decision within 2 months.

The people who can appeal to the Agirc-Arrco mediator are:

  • the employee or assimilated (unemployed, disabled, etc.), the retiree, the company, etc.
  • Any person or body duly mandated in writing or legal representative (guardian, curator, etc.)
  • A lawyer, a social worker

For your application to be admissible, you must attach the following supporting documents:

  • Your social security number
  • Your surnames, first names, postal address and e-mail
  • The letters exchanged with your caisse or the Agirc-Arrco federation: your initial complaint letter, the response you received, etc.
  • Any document justifying your claim: career statement, Agirc-Arrco payment certificate, proof of compensation from Health Insurance or Pôle Emploi, pay slips, etc.
  • If you are a third party (agent or legal representative): the written and signed mandate of the person you represent or the extract from the court judgment

Mediation requests are only admissible after a first complaint made to your social protection group. If you meet the admissibility conditions, bring the supporting documents below and complete one of the mediation request forms:

  • The letters exchanged with your caisse or the Agirc-Arrco federation: your initial complaint letter, the response you received, etc.
  • Any document justifying your claim: Career recordAgirc-Arrco payment certificate, proof of compensation from Health Insurance or Pôle Emploi, pay slips, etc.
  • If you are a third party (agent or legal representative): the written and signed mandate of the person you represent or the extract from the court judgment

How to make a letter of complaint to the pension fund?

You can request mediation on line. Before proceeding, check that your application meets the above admissibility conditions and that you have the supporting documents. Finally, complete the mediation request form.

The request for mediation can also be made by post to this postal address: Monsieur le Médiateur Agirc-Arrco 16 rue Jules César
75592 PARIS Cedex

  • Step 1: check that your request meets the above admissibility conditions and that you have the supporting documents.
  • 2nd step : Complete this form
  • Step 3: send your request (completed form + supporting documents)

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